Lloyds Case Study
Selecting the best at Lloyds TSB

Lloyds TSB has 17 million personal customers, over 2000 branches, market- leading products and is one of the best-known brands on the high street. The Customer Value Management (CVM) team is a centre of excellence within the business providing detailed market analysis to ensure that optimum value is delivered to the customer base.

It is a highly knowledge driven service demanding a mix of analytical and numerical ability, creativity and inter personal skills.

Academy have worked with Lloyds TSB since 1999 and are now working with the CVM team, helping to ensure that the various talents within the team are deployed to best effect. Academy have utilised a range of assessment tools and techniques, which have been employed in both a development and selection context. They have also managed recent Graduate Recruitment campaigns to select candidates from leading UK Universities into the CVM team.

“Academy have helped us to refocus on job design and selection enabling us to take a reasoned assessment of both our existing staff and potential new recruits. They have provided an excellent service delivering both assessment expertise and project management skills that have helped ensure that we meet both our recruitment and development objectives.”
Javid Jamil